ResMate becomes the first multifamily AI leasing assistant to nurture prospects on seven different communication channels, including webchat, email, text, phone, ILS, Google Business Profile chat, and now Facebook Messenger.

PHILADELPHIA, PA, April 12, 2023 /24-7PressRelease/ — Respage, the leading multifamily provider of AI leasing solutions, has added Facebook Messenger chat to ResMate’s robust prospect communication platform, becoming the first multifamily supplier to introduce social media chat and prospect nurturing.

Facebook Messenger chat joins ResMate’s extensive lineup of communication channels, which includes webchat, email, text, phone, ILS, Google Business Profile, and now Facebook Messenger. Prospects are now able to chat directly with the AI leasing assistant while using Facebook on both mobile and desktop devices, and receive the same accuracy and follow up they’ve come to expect from ResMate, the industry’s most comprehensive AI leasing assistant.

In the new digital age where social media rules all, US consumers have higher expectations from brands and companies. A 2022 study found that 76% of consumers expect a response within the first 24 hours of reaching out on social media. With ResMate’s Facebook Messenger chat activated, prospects can expect a response instantly, making it easier for prospects to get the answers they need.

“Integrating Facebook Messenger with ResMate marks a significant milestone in our continued commitment to providing the most comprehensive and seamless AI leasing experience in the multifamily industry,” said Ellen Thompson, CEO of Respage. “We appreciate the ever-evolving communication preferences of today’s renters, and by incorporating Facebook Messenger into our suite of communication channels, we’re ensuring that prospects can connect with our multifamily clients effortlessly, anytime and anywhere.”

Powered by natural language processing, ResMate’s conversational style mimics a human agent, and can chat with prospects, capture and qualify leads, and send important information directly to the Respage dashboard and the property management company’s CRM for leasing teams to review. ResMate will continue to follow up with the prospect over the next few days, encouraging them to schedule a tour, or submit an application.

“Introducing Facebook Messenger as an additional communication channel for ResMate is a testament to our dedication to innovation and staying at the forefront of the multifamily industry,” said Joshua Carter, Respage Director of Product. “We’re excited to see ResMate continue to evolve, and this integration underscores our commitment to delivering exceptional user experiences and staying ahead of the curve in AI leasing solutions.”

Respage is changing the way people rent apartments. Since 2002, Respage has helped thousands of communities improve their online presence and build extraordinary leasing experiences. Apartment owners and property managers utilize its platform to generate leads, automate prospect follow up, manage social media, respond to reviews, boost online ratings, and manage prospect and resident relationships. Respage’s AI leasing assistant, ResMate, accurately answers and follows up with leads from any channel, including phone calls, web chat, contact forms, emails, and text messages which automates and accelerates the leasing process. Thanks to its remarkable team which has powered more than 20 years of innovation, Respage is perennially recognized as one of the Best Places to Work in the multifamily industry.

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